1 1

Delighting Customers Is

Delighting Customers Is

Rs. 199.00
Rs. 350.00 Rs. 199.00
Sale Sold out
Shipping calculated at checkout.
CONDITION
This book could be a 10-minute guide or a lifetime of wisdom towards better customer service. It is a quick-read, think-more book that helps you towards delighting your customers ‘Sales heaps but Service reaps’ The success of any business is in how you ‘WOW’ your customers. What started as a collection of one-liners ended up as an illustrative book! This book is different, in the sense, it is a collection of 202 illustrations about the nuances of delighting customers. You can, but need not necessarily start from the beginning to understand the various concepts. To make it reader friendly, all efforts were taken to make sure that every page you open, gives a message on ways to serve and delight your customers. Every page has the reader as an onlooker in the illustration, witnessing a situation and learning from it. I urge you to read the line, spend some time on the illustration, understand the situation and, draw from it how to delight your customers. Use it in your daily encounter with customers. In this book, you will not find pages and pages of text, volumes of dreary information, graphs or case studies. While it may seem ‘quick read’, it is also a ‘think more’ book. For, behind every illustration that seems light banter, there is a serious message hidden in ‘wow’ing your customer. You have to soak in the illustration, give it a thought and take home the message. This book has no gender bias nor is industry specific. It is designed for each and every individual in any organization, irrespective of hierarchy. Read from two of my editors who acted as springboards for this project “This book of 202 one-liners that tackles everyday situations will appeal to the common man who at some time or the other been at the receiving end, as well as service providers who often take customers for granted. The digs are subtle, but the message is clear: The customer will always be king. There’s a sense of déjà vu in this ‘jest-a-minute’ book of one-liners that’s graced with excellent illustrations. It will motivate, empower, teach and build relations even as it raises a laugh. Gangadhar’s raw first book is told simply and with genuine concern for the customer.” Patrick Michael, Executive Editor, Khaleej Times “`Delighting Customers is ...’ by Gangadhar Krishna is one of the most unpretentious books I have read in recent times! It offers no solemn homilies, no corporate jargons; it does not with pompousness tell you how to run your business. Like the author in all modesty says, it can be a 10-minute read, or if used with sagacity, the meaningful messages that appear with every page you turn can be used to enhance how your outfit should perform to achieve best results. For hidden in each page is a subtle, albeit sublime message; deceivingly simple, yet replete with the most vital contemporary mantras on customer service and satisfaction. Used customer service yields satisfied customers; satisfied and happy customers are Used for any business. A child can say that! Agreed! But the sheer nuances that go into generating this kind of a customer-friendly corporate environment has to be told by a comprehensive professional who has spent decades of his life dealing with this aspect of running a business. And this is where you sit back satisfied that the right book is written by the right author!” Manjula Ramakrishnan, Editor / Journalist. Co-founder: mrwebedit.com

Product features

✅ 100% Original Books

Every book is authentic and sourced responsibly—no pirated or photocopied material.

🔍 32-Point Quality Check

Each book undergoes a detailed inspection for pages, cover, binding, and readability.

📚 Wide Range of Genres

From fiction and self-help to academic and non-fiction—something for every reader.

💸 Budget-Friendly Prices

Get great books at unbeatable prices—perfect for students, readers, and collectors.

✨ Pre-Loved, Not Worn Out

Books are gently used, clean, and in good readable condition.

🌱 Eco-Friendly Choice

Buying used books helps reduce waste and promotes sustainable reading.

🚚 Pan-India Shipping

Fast, reliable delivery to every corner of India, with tracking and support.

💬 Customer Support

Responsive customer service to help with any order or book-related query.

Materials and care

📚 Materials

– Gently used, original print books.
– No photocopies or pirated prints—100% original.
– Checked for legibility and intact spines.
– Some books may contain light pencil notes or highlights.

🧼 Care Instructions

– Keep books away from moisture and direct sunlight.
– Use a bookmark to maintain page quality.
– Use a soft, dry cloth to wipe dust from covers.
– Preserve the pages and cover from smudges or stains.
– Prevent warping by storing books upright on shelves.

Merchandising tips

🛍️ Tips for Buying Used Books on BestofUsedBooks.com

✅ Check the Book Condition

Look for labels like “Like New,” “Good,” or “Readable” to know exactly what to expect before buying.

📚 Explore Curated Collections

Browse through themed bundles like “Top Self-Help Reads” or “Fiction Under ₹299”—perfect for discovering hidden gems.

💡 Read Descriptions Carefully

Each product page lists key details like page quality, binding condition, and possible markings—take a quick moment to review.

🎁 Buy More, Save More

Take advantage of bundle deals and discounted packs to build your library while saving big.

🌱 Choose Sustainability

Buying pre-loved books is a smart, eco-friendly choice—reduce waste and support circular reading!

🔍 Use Search & Filters

Use filters by genre, author, or condition to find exactly what you're looking for, faster.

📦 Track Your Order


Once placed, every order comes with trackable shipping—so you always know where your next read is!

  • 32 Points Quality Check
  • 100% Original Products
  • 1.2 Million + Happy Customers
View full details
Variant Variant total Quantity Price Variant total
Refurbished2FH803LQA-Refurbished
Refurbished2FH803LQA-Refurbished
Rs. 350.00
Rs. 199.00/ea
 Rs. 0.00
Sold out
Rs. 350.00
Rs. 199.00/ea
 Rs. 0.00

Other Best Sellers

1 8
View all