You Will be Satisfied by Bob Tasca | Peter Caldwell [HARDCOVER] (rare books)

Rs. 499.00

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Book Summary –

You Will Be Satisfied distills the customer-centric business philosophy of Bob Tasca, a legendary car dealer whose artful approach turned his small Ford/Lincoln‑Mercury dealership in Rhode Island into an industry benchmark. Despite selling an everyday product—automobiles—Tasca achieved extraordinary results: at times capturing 24% of his metropolitan market and achieving a remarkable 65% customer return rate—triple the loyalty of his competitors.

Through short, energetic chapters filled with real-world anecdotes and bullet-pointed lessons, Tasca shares how to cultivate fanatic customer loyalty across any field—whether in retail, tech, hospitality, or services. He introduces innovative methods for team compensation, customer satisfaction measurement, and emphasizes that execution—grounded in the right principles and nurtured through people—is the true path to enduring success.

About the Author –

Bob Tasca was not just a car salesman—he was a phenomenon. With over 50 years in the automobile industry, he built a reputation as a record‑setting retailer and was even inducted into the Drag Racing Hall of Fame for his prowess in designing high‑performance cars. Beyond his business acumen, Tasca was deeply involved in his community in Johnston, Rhode Island, notably contributing to the revitalization of local schools .

Peter Caldwell co-authored the book, helping to shape the narrative and structure—but the core insights stem from Tasca’s decades of firsthand experience and remarkable success in building unwavering customer loyalty.

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