Virtual Ei: Emotional Intelligence by Harvard Business Review , Mark Mortensenz

Book Summary

Virtual EI is part of the Harvard Business Review Emotional Intelligence Series, authored by Amy C. Edmondson, Mark Mortensen, Heidi K. Gardner, and Amanda Sinclair. The book addresses the challenges of maintaining emotional intelligence (EI) in virtual and hybrid work environments.

Key Themes:

1. Psychological Safety in Hybrid Workplaces:
   Edmondson and Mortensen discuss the importance of psychological safety, emphasizing that employees should feel comfortable sharing personal aspects relevant to their work. They suggest that managers need to rethink traditional approaches to foster an environment where team members can express themselves fully.

2. Building Trust and Relationships Remotely:
   Mortensen and Gardner explore how remote work can erode trust and propose strategies to rebuild and maintain relationships among employees. They highlight the necessity of intentional efforts to connect and communicate effectively in a virtual setting.

3. Navigating the Digital Workday:
   The book addresses the challenges of staying connected in an "always-on" digital work environment. It offers insights into managing the balance between connectivity and personal boundaries to prevent burnout and maintain productivity.

4. Enhancing Virtual Presence:
   Gershman provides strategies for improving engagement in virtual meetings, including techniques to maintain focus and participation. Schwartzberg discusses elevating one's presence in virtual meetings beyond technical aspects like lighting, emphasizing the importance of non-verbal cues and active participation.

5. Fostering Small Talk and Informal Interactions:
   Frisch and Greene highlight the value of informal conversations in building connections among remote teams. They suggest that making time for small talk can strengthen relationships and enhance team cohesion.

About the Author

Mark Mortensen is an Associate Professor of Organisational Behaviour at INSEAD, specializing in the evolving dynamics of collaboration in modern organizations. His expertise encompasses virtual and hybrid work environments, team dynamics, and organizational design.

Academic Background:

• PhD in Management Science and Engineering from Stanford University.

• MS in Management Science and Engineering from Stanford University.

• BA in Computer Science from Colby College.