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The Spirit to Serve by Kathi Ann Brown |John Willard Marriott [rare books]

The Spirit to Serve by Kathi Ann Brown |John Willard Marriott [rare books]

Rs. 499.00
Rs. 499.00
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Book Summary

In this engaging business memoir, J.W. Marriott Jr. (Bill Marriott) shares the management philosophy that propelled Marriott International from a modest $50-million enterprise to a global hospitality powerhouse worth over $9 billion by the mid-1990s. Told in an informal, first-person style, the book distills his experiences into twelve core lessons, such as:

  • "Managing by Walking Around" – personally inspecting hotels and connecting with employees to show care and attention .

  • Preserving order amid change – maintaining consistent values while growing and adapting .

  • Putting employees first – treating staff well so they, in turn, treat customers well .

  • Maintaining humility – avoiding arrogance even as the company succeeds .

The narrative features vivid anecdotes—like Marriott Jr. crawling under beds to inspect cleanliness, or shaking every team member’s hand—to illustrate his belief that small gestures reinforce deep trust and organizational culture . Afterworded by team member Kathi Ann Brown, the book concludes with reflections on balancing professional drive with personal roots

About the Author

J.W. (Bill) Marriott Jr. (b. 1932) is the son of Marriott International’s founder. He led the company’s transformation from a single-root enterprise into a global hospitality leader encompassing 5,700+ properties and 30+ brands by the 2010s . A hands-on leader, he emphasized frontline engagement, core values, and servant leadership throughout his tenure.

Kathi Ann Brown is a longtime collaborator and co-author who helped structure the memoir and contributed to its reflective and human-centered focus . Her insights helped shape the clear, lesson-oriented storytelling that blends business wisdom with warmth

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