Switch: How 12 Indian Companies Managed Change Successfully by Sujaya Banerjee

Book Summary

In Switch, Sujaya Banerjee presents twelve case studies of Indian firms—from Capgemini and Dr. Reddy’s to GVK‑Mumbai International Airport (MIAL), Tata Motors, Wipro, Zensar, Mahindra & Mahindra, HPCL‑Mittal Energy, Lafarge, SAIL, PNB Housing Finance, and Wartsila—that executed transformative change with impact. Each chapter explores a specific organizational transformation, illustrating a consistent process: identifying the imperative for change, building urgency around a unified vision, operationalizing strategies, creating robust communication and feedback systems, confronting initial resistance, leveraging early successes to build momentum, and institutionalizing change to ensure long-term sustainability.

For instance, in the chapter on GVK MIAL (airport privatization), Banerjee describes how learning‑and‑development initiatives—such as benchmarking trips, structured LEAD workshops, and Mercer’s miLEAP programme—helped drive acceptance. Simultaneously, union engagement, HR reforms, new performance tools, and recognition systems were applied to cement change culturally and operationally . Across all featured companies, Banerjee emphasizes the dual role of leadership and systems in crafting sustainable innovation and high‑performance cultures.

About the Author — 

Dr. Sujaya Banerjee brings over 30 years of experience in organizational transformation, having worked across geographies and industries including Godrej, Essar, Shell, British Gas, and Lowe Lintas. Currently Founder‑CEO of Capstone People Consulting in Mumbai, she specializes in strategy execution, leadership and culture change, OKR frameworks, and building inclusive high‑performance work cultures; Capstone serves more than 80 major Indian and multinational firms . She also founded the Learning & OD Roundtable and the Women Leadership Forum of Asia, supporting tens of thousands of HR and leadership professionals.

Banerjee’s interventions span change leadership, DEI advocacy, coaching, and talent analytics—recognized through awards like the Indian Publishers’ Award for Best Management Book for Switch. She’s also a sought‑after speaker, columnist (e.g., Times of India), and mentor deeply committed to empowering leaders and evolving work cultures for future readiness