SERVE: Business from the heart – The SHOPPERS STOP way by B S Nagesh [Hardcover]
SERVE: Business from the heart – The SHOPPERS STOP way by B S Nagesh [Hardcover]
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Book Summary
SERVE chronicles the journey of Shoppers Stop, a pioneering retail brand in India, through the lens of its founder, B.S. Nagesh. Co-authored with Ritu D. Ferrao, the book delves into the ethos of building a business centered around service, empathy, and community.
Launched in December 2024, the book offers insights into how Shoppers Stop transformed from a single store in 1991 to a household name by prioritizing customer experience and fostering a culture of care. Nagesh emphasizes that true business success stems from serving people—be it customers, employees, or society at large
About the Author
B.S. Nagesh is a pioneering figure in Indian retail, renowned for his transformative leadership and commitment to service excellence. He co-founded Shoppers Stop in 1991, introducing modern retail concepts to India. Under his leadership, Shoppers Stop grew into one of the country's most respected department store chains. Nagesh served as the Managing Director and CEO until 2009, after which he transitioned to the role of Vice Chairman and Non-Executive Director.
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