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How to Resolve Conflicts at Work: A Take Charge Assistant Book by Florence M. Stone [rare books]

How to Resolve Conflicts at Work: A Take Charge Assistant Book by Florence M. Stone [rare books]

Rs. 499.00
Rs. 499.00
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Book Summary

This concise, 128-page guide equips assistants (and other professionals) with practical skills to navigate workplace tensions before they escalate. Key takeaways:

  • Identify root causes: Learn to distinguish personality clashes from operational or systemic issues, so that solutions address the real problem, not symptoms. 

  • Manage emotions: Know when it’s acceptable to express frustration—without escalating conflict—and maintain composure to foster constructive dialogue. 

  • Proactive strategies: Use open communication and early intervention to prevent problems from festering.

  • Tackle tricky personalities: From “whiners” and “know-it-alls” to manipulators, get specific tactics for redirecting troublesome coworkers while preserving professionalism. 

  • Strengthen relationships: Build mutual respect with supervisors, colleagues, and customers using empathy, clear boundaries, and consistent follow-up.

The book is organized into three parts—understanding conflict, diagnosing issues, and building relationships—presented in a straightforward tone appropriate for busy professionals

About the Author

Florence M. Stone is the Group Editor of The Take-Charge Assistant newsletter at the American Management Association. She specializes in helping support professionals excel in workplace dynamics and productivity. Stone has authored other leadership and HR-focused titles such as The High-Value Manager, The Manager’s Balancing Act, and Coaching, Counseling & Mentoring

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