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Fish!: a remarkable way to boost morale and improve results by John Christensen |Stephen C. Lundin| Harry Paul

Fish!: a remarkable way to boost morale and improve results by John Christensen |Stephen C. Lundin| Harry Paul

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Book Summary

Fish!: A Remarkable Way to Boost Morale and Improve Results is a motivational business parable co-authored by Stephen C. Lundin, Harry Paul, and John Christensen. First published in 2000, the book draws inspiration from the vibrant atmosphere of Seattle's Pike Place Fish Market, where employees engage customers with energy and enthusiasm. The authors present a fictional story about Mary Jane Ramirez, a manager who revitalizes a demotivated department by applying four key principles:

  1. Choose Your Attitude: Emphasizes personal accountability and the power of mindset in shaping one's work experience.

  2. Play: Encourages incorporating fun into work to enhance creativity and foster a positive environment.

  3. Make Their Day: Focuses on making meaningful connections with others to create memorable experiences.

  4. Be There: Advocates for being fully present and attentive in interactions to build trust and rapport.These principles aim to transform workplace culture, leading to increased morale, productivity, and customer satisfaction. The book has been widely adopted in various organizations seeking to improve employee engagement and organizational culture.

About the Authors:

  • Stephen C. Lundin, Ph.D.: A filmmaker and author, Lundin is known for his work in organizational development and leadership.

  • Harry Paul: An author and speaker, Paul specializes in leadership and employee engagement strategies.

  • John Christensen: Founder of ChartHouse Learning, Christensen developed the Fish! Philosophy to enhance workplace environments.

Together, they have created a widely recognized framework for fostering positive and productive workplace cultures.


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