1 2

Employees first customers second by Vineet Nayar [hardcover]

Employees first customers second by Vineet Nayar [hardcover]

Rs. 199.00
Rs. 499.00 Rs. 199.00
Sale Sold out
Shipping calculated at checkout.
CONDITION

Book Summary

In this candid account, Nayar outlines how HCL Technologies implemented the "Employees First, Customers Second" (EFCS) philosophy, resulting in significant organizational transformation. The book details the four-phase journey that led to this shift:

  1. Mirror, Mirror: Confronting the Truth
    This phase involved a comprehensive self-assessment to acknowledge the company's current state and identify areas for improvement.

  2. Trust Through Transparency
    Nayar emphasizes the importance of open communication and transparency in building trust within the organization. This included sharing financial data and performance metrics openly with employees.

About the Author

HCL Technologies: Nayar joined HCL in 1985 and played a pivotal role in its growth. He founded Comnet in 1993, which later merged with HCL, forming HCL Comnet. Under his leadership as CEO from 2007 to 2013, HCL Technologies experienced significant expansion, increasing its revenue sixfold and employee count from 30,000 to 90,000. His innovative "Employees First, Customers Second" philosophy was instrumental in this transformation and has been taught as a case study at Harvard Business School and London Business School .

Product features

✅ 100% Original Books

Every book is authentic and sourced responsibly—no pirated or photocopied material.

🔍 32-Point Quality Check

Each book undergoes a detailed inspection for pages, cover, binding, and readability.

📚 Wide Range of Genres

From fiction and self-help to academic and non-fiction—something for every reader.

💸 Budget-Friendly Prices

Get great books at unbeatable prices—perfect for students, readers, and collectors.

✨ Pre-Loved, Not Worn Out

Books are gently used, clean, and in good readable condition.

🌱 Eco-Friendly Choice

Buying used books helps reduce waste and promotes sustainable reading.

🚚 Pan-India Shipping

Fast, reliable delivery to every corner of India, with tracking and support.

💬 Customer Support

Responsive customer service to help with any order or book-related query.

Materials and care

📚 Materials

– Gently used, original print books.
– No photocopies or pirated prints—100% original.
– Checked for legibility and intact spines.
– Some books may contain light pencil notes or highlights.

🧼 Care Instructions

– Keep books away from moisture and direct sunlight.
– Use a bookmark to maintain page quality.
– Use a soft, dry cloth to wipe dust from covers.
– Preserve the pages and cover from smudges or stains.
– Prevent warping by storing books upright on shelves.

Merchandising tips

🛍️ Tips for Buying Used Books on BestofUsedBooks.com

✅ Check the Book Condition

Look for labels like “Like New,” “Good,” or “Readable” to know exactly what to expect before buying.

📚 Explore Curated Collections

Browse through themed bundles like “Top Self-Help Reads” or “Fiction Under ₹299”—perfect for discovering hidden gems.

💡 Read Descriptions Carefully

Each product page lists key details like page quality, binding condition, and possible markings—take a quick moment to review.

🎁 Buy More, Save More

Take advantage of bundle deals and discounted packs to build your library while saving big.

🌱 Choose Sustainability

Buying pre-loved books is a smart, eco-friendly choice—reduce waste and support circular reading!

🔍 Use Search & Filters

Use filters by genre, author, or condition to find exactly what you're looking for, faster.

📦 Track Your Order


Once placed, every order comes with trackable shipping—so you always know where your next read is!

  • 32 Points Quality Check
  • 100% Original Products
  • 1.2 Million + Happy Customers
View full details
Variant Variant total Quantity Price Variant total
Used2U88K3XMP-Used
Used2U88K3XMP-Used
Rs. 499.00
Rs. 199.00/ea
 Rs. 0.00
Sold out
Rs. 499.00
Rs. 199.00/ea
 Rs. 0.00

Other Best Sellers

1 8
View all