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De-Escalate by Douglas E. Noll

De-Escalate by Douglas E. Noll

Rs. 150.00
Rs. 350.00 Rs. 150.00
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Book Summary 

De-Escalate: How to Calm an Angry Person in 90 Seconds or Less by Douglas E. Noll is a practical guide to handling conflict, anger, and emotionally charged situations. Drawing on his experience as a mediator, Noll argues that people in intense emotional states are not persuaded by logic or facts; instead, they need to feel heard and understood. The book introduces techniques such as affect labeling, deep listening, and emotional validation to quickly reduce tension and help angry individuals regain emotional balance. Through real-life examples and step-by-step methods, Noll demonstrates how anyone—whether a parent, teacher, manager, healthcare worker, or customer service professional—can defuse conflict without confrontation. The central message is that empathy and skilled listening are powerful tools for transforming hostility into cooperation and understanding.

About the Author

Douglas E. Noll is an American lawyer-turned-mediator, educator, and conflict-resolution specialist. After years of practicing law, he shifted his focus to peacemaking and mediation, becoming recognized internationally for his work in resolving difficult disputes and teaching conflict-management skills. Noll has trained professionals, organizations, and community leaders in effective communication and emotional de-escalation techniques. He is also the author of several books on mediation, leadership, and conflict resolution. Through his writing and teaching, Noll advocates for the use of empathy, emotional intelligence, and compassionate communication as effective alternatives to confrontation and coercion.

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