Business Process Outsourcing: Oh! BPO - Structure and Chaos, Fun and Agony by V. Anandkumar| Subhasish Biswas

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Book Summary –

This insightful guide takes readers inside India’s BPO revolution, offering a candid, insider perspective on the industry's rapid ascent since the 1990s. V. Anandkumar and Subhasish Biswas demystify common myths about BPO culture and spotlight how the sector became a major driver of India’s economic growth. The book examines the industry's impact on thousands of young entrants—especially from India’s smaller cities—and unpacks the challenges of high attrition and sustaining workforce motivation. It also explores the perspectives of employees, employers, and clients while offering actionable insights for professionals, business leaders, and anyone curious about setting up or managing BPO operations. Through candid anecdotes and practical wisdom, the authors present BPO as both a structured environment and a chaotic, fast-evolving ecosystem that’s simultaneously fun and demanding.

About the Authors

V. Anandkumar is a mechanical engineer (Regional Engineering College, Surat, class of 1992) with extensive experience across IT, BPO, and telecommunications in both India and the U.S. He has played prominent roles in sales, marketing, program management, and HR, and is noted for pioneering employee branding and designing large-scale employee engagement programs

Subhasish Biswas is also a mechanical engineering graduate (IIT Kharagpur), who further earned an MBA from IIM Ahmedabad. A certified Six Sigma Black Belt, he brings strong project execution and quality management expertise across the construction, engineering, and BPO sectors. His focus—like Anandkumar’s—is on enhancing operational productivity and delivering meaningful solutions.

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Used35IN90BUP-Used	Used35IN90BUP-Used Regular price ~~Rs. 195.00~~ Sale price Rs. 99.00/ea	Rs. 0.00	Quantity	Regular price ~~Rs. 195.00~~ Sale price Rs. 99.00/ea	Rs. 0.00