{"product_id":"how-to-manage-difficult-people","title":"How to Manage Difficult People by Alan Fairweathe","description":"\u003ch2\u003e\u003cspan\u003eBook Summary\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-start=\"180\" data-end=\"277\" class=\"\"\u003e\u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eThis book provides readers with tools to identify and understand challenging behaviors in others and offers strategies to manage them constructively.\u003c\/span\u003e Key topics include:\u003cspan class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-start=\"279\" data-end=\"621\"\u003e\n\u003cli data-start=\"279\" data-end=\"355\" class=\"\"\u003e\n\u003cp data-start=\"281\" data-end=\"355\" class=\"\"\u003e\u003cstrong data-start=\"281\" data-end=\"314\"\u003eDefusing Difficult Situations\u003c\/strong\u003e: \u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eTechniques to calm tense interactions with customers, colleagues, or others.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"356\" data-end=\"432\" class=\"\"\u003e\n\u003cp data-start=\"358\" data-end=\"432\" class=\"\"\u003e\u003cstrong data-start=\"358\" data-end=\"391\"\u003eManaging Workplace Challenges\u003c\/strong\u003e: \u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eApproaches to deal with uncooperative staff or a manipulative boss.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"433\" data-end=\"510\" class=\"\"\u003e\n\u003cp data-start=\"435\" data-end=\"510\" class=\"\"\u003e\u003cstrong data-start=\"435\" data-end=\"469\"\u003eImproving Communication Skills\u003c\/strong\u003e: \u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eEnhancing listening and rapport-building abilities.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"511\" data-end=\"621\" class=\"\"\u003e\n\u003cp data-start=\"513\" data-end=\"621\" class=\"\"\u003e\u003cstrong data-start=\"513\" data-end=\"541\"\u003eBuilding Self-Confidence\u003c\/strong\u003e: \u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eDeveloping the inner strength to handle difficult people with poise.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eAbout the Author\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003e\u003cstrong data-start=\"0\" data-end=\"20\" data-is-only-node=\"\"\u003eAlan Fairweather\u003c\/strong\u003e is an experienced professional with a background in sales, customer service, and management. Having spent fifteen years in these fields, he is well-acquainted with the challenges posed by difficult people in various settings. Now, he focuses on conducting seminars and workshops to develop skills for handling such situations, aiming to help individuals navigate these challenges with increased confidence and improved outcomes.\u003c\/span\u003e\u003c\/p\u003e","brand":"Best of used books","offers":[{"title":"Used","offer_id":43881311076609,"sku":"2R5Z2K16P-Used","price":99.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0421\/4299\/0495\/products\/HowtoManageDifficultPeople.jpg?v=1658393946","url":"https:\/\/bestofusedbooks.com\/products\/how-to-manage-difficult-people","provider":"Best Of Used Books","version":"1.0","type":"link"}