{"product_id":"difficult-conversations-rare-books","title":"Difficult Conversations [rare books]","description":"\u003cp\u003e\u003cspan\u003eThe 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  · Start a conversation without defensiveness  · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving\u003c\/span\u003e\u003c\/p\u003e","brand":"Best Of Used Books","offers":[{"title":"Used","offer_id":45906974933249,"sku":"32MRVI135-Used","price":499.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0421\/4299\/0495\/files\/1_c23b664c-e2a1-4302-873b-e07c708bf8a4.jpg?v=1734950615","url":"https:\/\/bestofusedbooks.com\/products\/difficult-conversations-rare-books","provider":"Best Of Used Books","version":"1.0","type":"link"}